Returns Policy for Online Orders
It’s important for us to ensure you are happy with your purchase and the delivery of your new Home merchandise.
Cancelling Your Order
If you wish to cancel your online order, please contact us as soon as possible. If you cancel before your order is dispatched, you will receive a full refund. However, if the goods have already been sent, but you have not received them at the time of cancellation, we will refund you the cost of the product but not the delivery fee.
Returning Your Online Order
You may return goods within 30 days if they are in their original, resalable condition which includes original packaging. It is your responsibility to return the goods and the printed purchase details to your nearest RGF Home Décor. If accepted, we will refund you the cost of the product but the original shipping charges will not be refunded and the customer is responsible for paying the return shipping.
Warranties and Faulty Product
All goods sold by RGF Home Décor are covered by the Manufactures Warranty. Please contact us or your nearest RGF Home Décor if you have a faulty product and we will advise how best to activate the Manufacturer’s Warranty. Most Manufacturers have strict claim guidelines which may void the Warranty if the correct process is not followed.
In the event that goods sold are deficient or are faulty, we have the obligation to repair, replace or refund.